Terms of Use

Section 01

Acceptance of Terms

These Terms of Use ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and SOFTWARE.COM.BR TECNOLOGIA E CONSULTORIA LTDA., a Brazilian limited liability company registered under CNPJ 09.240.519/0001-11, with its principal place of business in Brazil ("Software.Com.Br," "we," "us," or "our").

By accessing or using this website, any associated web applications, or any services, reports, or deliverables made available through our platform (collectively, the "Services"), you acknowledge that you have read, understood, and agree to be legally bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you are accessing or using our Services on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In that case, the terms "you" and "your" shall refer to that entity.

These Terms apply to all visitors, registered users, clients, prospective clients, and any other individual or entity that interacts with Software.Com.Br through this website or through any other digital channel we operate.

Section 02

Use of the Website

Software.Com.Br grants you a limited, non-exclusive, non-transferable, revocable license to access and use this website solely for your personal or internal business purposes, in accordance with these Terms. This license does not include any rights to resell, sublicense, commercially exploit, or redistribute any content or functionality of the site.

You are permitted to use the website to:

• Browse information about our technology consulting services, software solutions, and industry expertise;
• Submit contact or service inquiry forms to request quotes, demonstrations, or consultations;
• Access publicly available resources, articles, and documentation published on the website;
• Communicate with our team through legitimate contact channels provided on the website;
• Download materials expressly made available for download, provided such use is non-commercial and respects the intellectual property notices attached to those materials.

Use of the website for any unlawful, unauthorized, or prohibited purpose—including but not limited to automated scraping, systematic downloading, reverse-engineering, or impersonation—is strictly forbidden and may result in immediate suspension of access and legal action. We reserve the right to discontinue access to any user at any time and without prior notice if we have reasonable grounds to believe a violation of these Terms has occurred.

Access to certain areas or features of the website may require prior registration or authentication. You are solely responsible for maintaining the confidentiality of any credentials associated with your account and for all activities that occur under that account.

Section 03

Intellectual Property

All content published on or made available through this website — including, without limitation, the Software.Com.Br name and logo, written copy, technical documentation, methodologies, case study summaries, interface designs, graphics, source code, software tools, and any other materials — is the exclusive intellectual property of SOFTWARE.COM.BR TECNOLOGIA E CONSULTORIA LTDA. or of third parties who have licensed such material to us under specific terms.

These materials are protected by applicable Brazilian and international intellectual property laws, including but not limited to Law No. 9,279/1996 (Industrial Property Law), Law No. 9,609/1998 (Software Law), Law No. 9,610/1998 (Copyright Law), and relevant provisions of international treaties to which Brazil is a signatory.

You may not, without our prior written permission:

• Copy, reproduce, republish, or redistribute any portion of website content for commercial purposes;
• Modify, adapt, translate, or create derivative works based on any content or software found on this site;
• Reverse-engineer, decompile, or disassemble any software, algorithm, or proprietary system accessible through the website;
• Remove, obscure, or alter any trademark, copyright notice, or other proprietary markings displayed on the site;
• Frame or mirror any part of the website on another website or digital service without express written authorization.

Any feedback, suggestions, testimonials, or ideas you voluntarily provide to Software.Com.Br regarding our products or services may be used by us freely, without any obligation, compensation, or restriction — including to improve existing offerings or develop new ones. Such submissions will not be treated as confidential.

Nothing in these Terms shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, trade name, or logo of Software.Com.Br or any third party displayed on the website, except as expressly authorized herein.

Section 04

User Conduct

Your use of this website must at all times be lawful, ethical, and consistent with the spirit of these Terms. You bear full and exclusive responsibility for the content of any communications you transmit through the website, and for the consequences of doing so.

When using this website, you expressly agree not to:

• Submit false, misleading, or fraudulent information through any form, contact channel, or registration process;
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity;
• Attempt to gain unauthorized access to any portion or feature of the website, or to any other system or network connected to the website;
• Use automated bots, scrapers, crawlers, or similar tools to collect data from this website without prior written consent;
• Upload, transmit, or distribute viruses, malware, ransomware, spyware, or any other malicious code designed to disrupt, damage, or gain unauthorized access to systems;
• Engage in any conduct that could damage the reputation of Software.Com.Br, its clients, partners, or employees;
• Violate any applicable Brazilian federal or state law, municipal ordinance, or international regulation while using this website;
• Harass, threaten, or harm any other user, Software.Com.Br employee, or third party through communications submitted via the website;
• Use the website to advertise, promote, or solicit the purchase of any product or service without our explicit prior consent.

We actively monitor usage of this website to detect and prevent misuse. Violations of these conduct standards may result in immediate suspension of access, reporting to appropriate authorities, and civil or criminal liability as permitted by Brazilian law.

Section 05

Third-Party Links

This website may contain hyperlinks to external websites, third-party platforms, partner organizations, technology providers, or reference materials operated by entities independent of Software.Com.Br. These links are provided purely for informational convenience and to enhance the user experience.

The inclusion of any link on our website does not imply an endorsement, recommendation, partnership, or approval of the linked website, its operator, or any product, service, or content available thereon. We have no control over, and assume no responsibility for, the content, privacy policies, terms of service, security practices, or accuracy of any third-party website.

When you navigate away from our website to a third-party link, you do so entirely at your own risk. We strongly encourage you to read the terms of use and privacy policies of any third-party website you visit. We are not liable for any losses, damages, or harms — direct or indirect — arising from your use of or reliance on any third-party website, application, or service.

If you become aware of a broken, outdated, or inappropriate link on our website, we welcome you to notify us using the contact information provided in Section 11. We review such reports and update links periodically, though we make no guarantee of continuous link accuracy or availability.

Section 06

Disclaimer of Warranties

This website and all content, materials, tools, and information made available through it are provided on an "as is" and "as available" basis, without warranty of any kind, either express, implied, or statutory.

To the fullest extent permitted by applicable law, Software.Com.Br expressly disclaims all warranties, including but not limited to:

• Merchantability — we do not warrant that the website or its content is fit for any particular commercial purpose;
• Fitness for a particular purpose — information published on this website is general in nature and may not apply to your specific business context, technology environment, or regulatory situation;
• Non-infringement — while we take reasonable care to respect third-party intellectual property rights, we make no guarantee that our content is entirely free of third-party claims;
• Accuracy and completeness — technical content, pricing references, regulatory summaries, and other information are subject to change and may not reflect the most current developments;
• Uninterrupted or error-free access — we do not guarantee that the website will be continuously available, free of errors, or immune to technical disruptions, cyberattacks, or maintenance downtime.

Nothing on this website constitutes legal, financial, accounting, or regulatory advice. Users seeking guidance in those areas should consult qualified professionals. Any reliance you place on information published on this website is strictly at your own discretion and risk.

Section 07

Limitation of Liability

To the maximum extent permitted by applicable Brazilian law, SOFTWARE.COM.BR TECNOLOGIA E CONSULTORIA LTDA., its directors, officers, employees, contractors, partners, and agents shall not be liable for any direct, indirect, incidental, special, punitive, consequential, or exemplary damages arising out of or in connection with:

• Your access to, use of, or inability to access or use this website or any of its features;
• Any reliance placed on information, advice, or materials published on the website;
• Unauthorized access to or alteration of your transmissions or data;
• The conduct or content of any third party linked to or accessible through the website;
• Any interruption, suspension, or termination of access to the website or any Service;
• Errors, inaccuracies, omissions, or technical faults in website content;
• Losses or damages incurred as a result of a cybersecurity incident, data breach, or force majeure event beyond our reasonable control.

In jurisdictions that do not allow the exclusion or limitation of liability for certain types of damages, our liability shall be limited to the fullest extent permitted by law. In no event shall our total aggregate liability to you for any claim related to these Terms or the website exceed the amount, if any, actually paid by you to Software.Com.Br in the three months immediately preceding the event giving rise to the claim.

Section 08

Indemnification

You agree to defend, indemnify, and hold harmless SOFTWARE.COM.BR TECNOLOGIA E CONSULTORIA LTDA., and its respective directors, officers, employees, agents, licensors, and service providers, from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and legal fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of any provision of these Terms of Use;
• Your use of the website in a manner not expressly authorized by these Terms;
• Content you submit, post, transmit, or otherwise make available through the website;
• Your violation of any applicable law, regulation, or third-party right, including intellectual property rights, privacy rights, or consumer protection rules;
• Any misrepresentation you make in connection with your use of the website or our Services;
• Any claim by a third party related to actions you take using information or tools accessed through this website.

Software.Com.Br reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate fully with our defense of such claims. You shall not settle any claim without the prior written consent of Software.Com.Br.

Section 09

Governing Law & Dispute Resolution

These Terms of Use and any dispute, claim, or controversy arising out of or relating to them — or to your use of this website — shall be governed by and construed in accordance with the laws of the Federative Republic of Brazil, without regard to its conflict-of-law principles.

The Brazilian Consumer Defense Code (Lei No. 8,078/1990), the General Data Protection Law (Lei Geral de Proteção de Dados — LGPD, Lei No. 13,709/2018), the Civil Code (Lei No. 10,406/2002), and other applicable federal legislation shall apply where relevant.

Any legal action, suit, or proceeding arising out of or related to these Terms or the Services shall be submitted exclusively to the competent courts of Brazil. Both parties hereby irrevocably submit to the personal jurisdiction of such courts and waive any objection to the laying of venue of any such action in those courts.

Before initiating formal legal proceedings, both parties agree to make a good-faith effort to resolve any dispute through direct negotiation. Either party may initiate this process by submitting a written notice describing the dispute in reasonable detail. The parties shall have thirty (30) calendar days from receipt of such notice to reach a mutual resolution before pursuing any other remedy.

Section 10

Changes to These Terms

Software.Com.Br reserves the right to review, revise, update, or otherwise modify these Terms of Use at any time, at our sole discretion. Changes may reflect updates to our Services, shifts in applicable law, evolving best practices in the technology and consulting industry, or other operational considerations.

When we make material changes to these Terms, we will update the "Last updated" date displayed at the top of this page. In cases of significant changes, we may additionally provide notice through a prominent banner on the website homepage, or by direct communication to users who have provided contact information.

Your continued use of this website following the posting of updated Terms constitutes your unconditional acceptance of those changes. If you do not agree with the revised Terms, you must stop using the website and, if applicable, contact us to terminate any ongoing service relationship.

We encourage you to review these Terms periodically — we recommend checking this page whenever you engage with a new feature or service, or at least once per quarter if you are a regular user of our platform. Archived versions of previous Terms are available upon written request submitted to the contact address provided below.

Section 11

Contact Us

If you have any questions, concerns, or requests regarding these Terms of Use — including questions about how they apply to your specific situation, requests for clarification on permitted uses of our content, or notifications of potential violations — please contact us directly. Our team will respond within a reasonable time, typically within five (5) business days.

You may also use the contact details below to submit data subject rights requests under the LGPD, report broken or inappropriate links, or raise any other legal or compliance matter related to this website.

We take all communications seriously. Correspondence relating to intellectual property claims, legal notices, or formal dispute notifications should be submitted in writing to the email address above, clearly marked with the subject line "Legal Notice — Terms of Use."